Caligare Customer's Feedback Form

Dear customer, Thank you for your interest in Caligare software solution. We would appreciate if you take a few minutes and give us answers to the following questions to receive feedback from you. It is important for us to find out what you think and if you are satisfied with our product and services. Please, let us know your opinion. Thank you very much in advance. Caligare Team. If you have any questions, please do not hesitate to contact us. CONTACT INFORMATION: (optional) Name: E-mail: Phone: FUNCTIONALITY: Did you experience any problem with CFI software? YES NO If YES, what kind of problem did you have experienced? (Choose all that apply) Installation Functionality Support Other: How satisfied have you been with CFI software? Not Satisfied Satisfied Better than expected What features would you like to see added in future versions/editions of the CFI product? Which Linux environment did you use for CFI software? Debian RedHat SUSE Mandrake Other: How much problematic was installing CFI software for you? Very easy Easy Normal Difficult Very difficult Did you use any competitor's network monitoring product before? YES NO If YES, which one: In what price range was initial cost of this product? Free Under $2,000 $2,000 - $4,999 $5,000 - $9,999 $10,000 - $14,999 $15,000 - $19,999 $20,000 - $29,999 $30,000 + In what price range was this yearly renewal? Without renewal Under $ 1,000 $1,000 - $2,999 $3,000 - $5,999 $6,000 - $9,999 $10,000 - $14,999 $15,000 - $19,999 $20,000 + How did the product pricing compare to other similar products that you know of? Most expensive More expensive than many About the same Less expensive than many Least expensive Not sure What is your reason for switching to another product? (Choose all that apply) Price Functionality / features Operation system change (Windows x Linux) Just change Did you find out CFI MANUAL helpful? YES NO If NO, why: Would you recommend our product to someone else? Definitely Probably Probably not Definitely not Not sure What would you recommend we do to improve our product, or improve the customer's experience while purchasing this product? What would make you more likely to continue using CFI product? What were your expectations of the product that we provide? PRICING: What is a reasonable / fair price paid by your company for the CFI software? $ What is the most you would pay for a CFI software? $ Please enter any comments or suggestions here: GENERAL INFO: How did you find out about CFI software? (Choose all that apply) Friend or colleague Internet – Search engine Word of mouth Yellow pages Newspaper Emailing campaign Radio Billboard Direct mail flyer Other: How polite were our employees? Very polite Polite Normal Ugly Rude How helpful were our employees? Very helpful Helpful Normal Less helpful Not helpful

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