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Caligare Customer's Feedback Form


Dear customer,
Thank you for your interest in Caligare software solution. We would appreciate if you take a few minutes and give us answers to the following questions to receive feedback from you. It is important for us to find out what you think and if you are satisfied with our product and services. Please, let us know your opinion. Thank you very much in advance. Caligare Team.

If you have any questions, please do not hesitate to contact us.





CONTACT INFORMATION: (optional)
Name:
E-mail:
Phone:


FUNCTIONALITY:

Did you experience any problem with CFI software?
YES
NO

If YES, what kind of problem did you have experienced?
(Choose all that apply)
Installation
Functionality
Support
Other:

How satisfied have you been with CFI software?
Not Satisfied
Satisfied
Better than expected

What features would you like to see added in future versions/editions of the CFI product?


Which Linux environment did you use for CFI software?
Debian
RedHat
SUSE
Mandrake
Other:

How much problematic was installing CFI software for you?
Very easy
Easy
Normal
Difficult
Very difficult

Did you use any competitor's network monitoring product before?
YES
NO
If YES, which one:

In what price range was initial cost of this product?
Free
Under $2,000
$2,000 - $4,999
$5,000 - $9,999
$10,000 - $14,999
$15,000 - $19,999
$20,000 - $29,999
$30,000 +

In what price range was this yearly renewal?
Without renewal
Under $ 1,000
$1,000 - $2,999
$3,000 - $5,999
$6,000 - $9,999
$10,000 - $14,999
$15,000 - $19,999
$20,000 +

How did the product pricing compare to other similar products that you know of?
Most expensive
More expensive than many
About the same
Less expensive than many
Least expensive
Not sure

What is your reason for switching to another product?
(Choose all that apply)
Price
Functionality / features
Operation system change (Windows x Linux)
Just change

Did you find out CFI MANUAL helpful?
YES
NO
If NO, why:

Would you recommend our product to someone else?
Definitely
Probably
Probably not
Definitely not
Not sure

What would you recommend we do to improve our product, or improve the customer's experience while purchasing this product?


What would make you more likely to continue using CFI product?


What were your expectations of the product that we provide?



PRICING:

What is a reasonable / fair price paid by your company for the CFI software?
$

What is the most you would pay for a CFI software?
$

Please enter any comments or suggestions here:



GENERAL INFO:

How did you find out about CFI software?
(Choose all that apply)
Friend or colleague
Internet Search engine
Word of mouth
Yellow pages
Newspaper
Emailing campaign
Radio
Billboard
Direct mail flyer
Other:

How polite were our employees?
Very polite
Polite
Normal
Ugly
Rude

How helpful were our employees?
Very helpful
Helpful
Normal
Less helpful
Not helpful









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